Refund & Returns
At WAKEUP TEE store, we strive for happy customers! This policy outlines the conditions for returns and refunds on your custom t-shirt purchases.
What can be returned:
- Unworn and unwashed custom t-shirts with tags attached.
- Items within 7 days of receiving your order.
What cannot be returned:
- Custom-made shirts where you provided the correct sizing information during the design process.
- Items damaged due to wear and tear, washing, or misuse.
- Items returned after 7 days of purchase.
How to initiate a return:
- Contact our friendly customer service team at wakeuptee@outlook.com within 30 days of receiving your order.
- In your email, please mention your order number and the reason for your return.
Refunds or Exchanges:
- Refunds: Upon receiving your returned item in its original condition, we'll issue a full refund to your original payment method within 5-7 business days.
- Exchanges: We allow size exchanges for the same custom design within 30 days. Please note any size exchange may require an additional shipping fee.
Return Shipping Costs:
- You are responsible for covering the return shipping costs unless the mistake was ours (e.g., incorrect item shipped).
- If the error was on our part, we'll be happy to provide a pre-paid return label.
Contact Us:
If you have any questions regarding our return and refund policy, please don't hesitate to contact us at [your email address] or by phone at [your phone number] (if applicable).
By placing an order with WAKEUP TEE, you agree to our return and refund policy.